1. Scope
This Privacy Policy describes how KWIX Planning & Wealth ("KWIX," "we," "us," or "our") handles information collected through kwixfinancial.com, our forms, meetings, client communications, and text messaging program. This online policy is separate from any additional privacy notices we may provide under financial services laws.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, including your name, email address, mailing address, and telephone or mobile number.
- Information you voluntarily provide through forms, appointment requests, questionnaires, meetings, or other communications.
- Financial planning and service information you choose to share with us.
- Communication records, including email and text message content, delivery information, opt in records, and opt out requests.
- Website and device information, such as IP address, browser type, pages visited, referring pages, and similar usage information collected through standard website technologies.
3. How we collect information
We collect information directly from you when you complete a form, schedule a meeting, contact us, become a client, provide documented consent to receive messages, or otherwise communicate with us. We may also collect limited technical information automatically when you use our website and receive information from service providers that help us operate the website, scheduling, client service, and communications.
4. How we use information
We may use information to respond to inquiries; schedule and manage appointments; provide requested financial planning or investment advisory services; administer client relationships; send service, customer care, and other messages you have requested or consented to receive; maintain records of consent; protect our website and systems; comply with legal or regulatory obligations; and improve our services and website.
5. Mobile privacy and messaging consent
We do not sell personal information or share personal information with third parties or affiliates for their marketing or promotional purposes. This includes mobile phone numbers, text messaging originator opt in data, and SMS consent.
We may disclose mobile information only to vendors that help us deliver and support our messages, when required by law, or when necessary to protect rights, safety, and security. Those vendors may use the information only to provide services to KWIX and not for their own marketing.
If you consent to receive text messages, message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for help, email kwaku.robinson@kwixfinancial.com, or call (385) 200-0559. Consent to receive text messages is not a condition of purchasing any service.
6. When we disclose information
We may disclose information to service providers that support our operations, professional advisers, regulators, law enforcement, or other parties when disclosure is required or permitted by law. We may also disclose information in connection with a merger, acquisition, financing, reorganization, or transfer of all or part of our business, subject to applicable privacy obligations. Except as expressly stated in this policy, we do not sell personal information.
7. Security and retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system or transmission method is completely secure. We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business and compliance records, resolve disputes, and meet legal obligations.
8. Your choices
You may decline to provide information, although doing so may limit our ability to respond or provide certain services. You may unsubscribe from text messages by replying STOP and may ask us to update or correct your contact information by calling us. Browser settings may allow you to restrict certain cookies or similar technologies.
9. Children and external links
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them through the website. Our website may link to third party services whose privacy practices are governed by their own policies.
10. Policy updates and contact
We may update this policy periodically. The effective date above identifies the current version. For privacy questions or requests, email KWIX Planning & Wealth at kwaku.robinson@kwixfinancial.com, call (385) 200-0559, or use our contact page.